FAQ


We regularly receive questions from our visitors, here is the list of the most frequent ones and their answers:

1. Why is the delivery so long?

To avoid high storage and labor costs, our goods are located abroad. This allows us to offer you items at very competitive rates while providing you with support in French.

2. I want to cancel my order, is it possible ?

Yes, you have 24 hours from the moment your order has been placed. Simply send us an e-mail and we will cancel your order and refund 100% of the amount.

3. My order is missing items, where are they?

We have a lot of suppliers, when you place an order, the suppliers will load the packages according to the weight of a package. If you order several different items (or the same), you will receive 1 or some different packages and they will arrive at different times (some will be faster, others slower).

4. How to know if my order is being delivered or not ?

Click on the tab "FOLLOW YOUR ORDER" and enter your order number and the e-mail address you gave when you placed the order. You will see if the status of the order is in "processed" or "unprocessed" mode.

5. Do you ship internationally?

Yes, we can ship anywhere in the world

6. My item is damaged, can I get a refund?

Absolutely, if your item arrives broken, send it back to us and we will refund your money.

7. I made a mistake in the size of an item, can I get a refund?

Unfortunately this is not possible, so please be careful before placing an order, if your item has different choices.

8. I am not satisfied with my order, can I get a refund ?

Absolutely, just contact us and we will give you the procedure. You have 15 days from the reception of the goods. All you have to do is to send us back the article and we will refund 100%. You are responsible for the return shipping costs.

9. How can I contact you ?

E-mail (response 24h in 99% of cases) : sancaishangmao@outlook.com

10. Can I contact you by phone ?

In the interest of speed, we do not take phone calls. To treat an e-mail takes us a few seconds or minutes, whereas a call lasts on average several minutes. To avoid costs and to offer you the lowest prices, we only answer by e-mail. Please know that we do not ignore anyone and we respond quickly. If you have any doubts, just test it.

11. Can I trust you?

Is my information secure?

Our site is totally secure and hosted by an HTTPS server which guarantees the protection of you and all your personal data.

We accept payments via Visa, Mastercard and Paypal, these world leaders would never let us continue our store if we had a high rate of dissatisfied customers. Our online store is constantly monitored.